- For Companies
- Hiring
In this article...
Hiring
- How to submit a new hire request?
- How does the employee onboarding process work with Horizons?
- How to process a new onboarding?
- How to onboard a new team member with Horizons?
- Can I raise a new hire request on my own?
- Signing a contract using Qualified Electronic Signature (QES)
- How much does it cost to hire in different countries? How high are employer burdens?
- What to do if I don’t understand part of the onboarding form?
- What happens after I submit an employer onboarding (new hire) form?
- How does the contractor onboarding process work with Horizons?
- When and why is a deposit required?
- What are the onboarding restrictions for regulated professions?
- What is the earliest Start Date for employees?
- How do Job Title adjustments work in an Employer of Record (EOR) setup?
- How do bulk onboardings work with Horizons?
- Can I pause and continue the onboarding process at a later time?
- Why can’t non-compete clauses be included in employment agreements under an EOR?
- Can employees be transferred from an entity or other EOR provider to Horizons?
- Why can’t Horizons provide a gross-to-net salary calculation?
- Does Horizons offer Background Verification Services?
- What IT Service Management (ITSM) solutions does Horizons provide?
What IT Service Management (ITSM) solutions does Horizons provide?
Horizons offers a comprehensive suite of IT Service Management (ITSM) solutions designed to support modern, distributed workforce.
From global hardware procurement to software provisioning and device lifecycle services, Horizons ensures employees have the tools they need to stay productive, secure, and connected, wherever they are in the world.
ITSM Services Offered by Horizons
Our ITSM offerings include the following core services:
Global IT Procurement for New Hires and Existing Employees
Device Collection & Drop-Off Services
Asset Storage & Inventory Management
Software Management Services
Global IT Procurement for New Hires and Existing Employees
Quickly equip employees with essential hardware, no matter their location. Horizons manages the sourcing and global delivery of laptops, monitors, and accessories based on your business requirements.
Who it's for: International teams or growing workforces across multiple regions
Why it matters: Fast, reliable equipment access without the delays of international shipping
Turnaround: Devices delivered within 7–10 business days from payment confirmation
Device Collection & Drop-Off Services
Seamlessly manage the pickup and delivery of devices for employee offboarding, upgrades, or replacements.
Who it's for: Remote and hybrid teams with evolving hardware needs
Why it matters: Eliminates logistical burdens and ensures secure returns
Turnaround: Completed within 7–10 business days post-payment
Asset Storage & Inventory Management
Securely store unused or returned devices between deployments with managed storage facilities.
Who it's for: Companies with fluctuating headcount or seasonal hiring
Why it matters: Reduces clutter, protects devices, and improves asset tracking
Turnaround: Accessible within 7–10 business days from request
Software Management Services
Standardize application deployment across roles or departments with fully managed provisioning.
Who it's for: Organizations needing consistent software across teams
Why it matters: Speeds up onboarding, boosts productivity, and enforces software compliance
Turnaround: Completed within 7–10 business days from payment confirmation
How the ITSM Process Works
Step 1: Request Submission
Inform us during the onboarding process or submit an IT asset request to vas@joinhorizons.com.
Include:
Type and quantity of assets needed (e.g., laptops, monitors)
Target delivery location(s)
Step 2: Quote & Invoice
We’ll send you:
A detailed quotation with device specs, service charges, and delivery fees
Custom model availability, if requested
A formal invoice upon approval
Step 3: Payment
Procurement and shipping begin once payment is confirmed.
Step 4: Asset Preparation & Delivery
Devices are configured and shipped globally.
Timeline: Delivery within 7–10 business days post-payment.
Notification: You’ll receive confirmation once delivery is complete.
Step 5: Device Collection for Offboarding
Submit a request for device pickup from departing employees.
Include:
Employee name and location
Device details
Preferred pickup timeframe
Our logistics partner handles retrieval and returns or stores the device securely.
Step 6: Asset Storage (If Required)
Devices can be stored in secure, climate-controlled facilities.
Note: Monthly storage fees apply.
ITSM Pricing Overview
| Category | Service | Pricing |
|---|---|---|
| Hardware | Laptop Purchase | Device cost + $100 handling fee per unit |
| Monitor Purchase | Device cost + $50 handling fee per unit | |
| Accessories (keyboard, mouse) | Device cost + $35 handling fee per unit | |
| Logistics | One-Way Pickup & Delivery | Starting at $150 (location-dependent) |
| Storage | Device Storage | Starting at $50 per laptop/month |
| Software | Pre-installed Software Package | $100 per laptop (includes OS + productivity tools) |
| Device Enrollment (Hash Extraction) | Included in provisioning (pricing on request) | |
| Apple Business Manager / Windows Autopilot | Enrollment support available (pricing on request) |
Frequently Asked Questions
1. In how many countries is IT asset delivery supported?
Horizons supports IT delivery in 150+ countries.
2. What types of IT assets are provided?
Laptops, monitors, accessories, and a wide range of IT hardware.
3. What is the delivery time after invoice payment?
Typically 7–10 business days, depending on the location.
4. Can assets be delivered by an employee’s first day?
Yes, if the order is placed and payment is completed in advance.
5. Can IT assets be requested post-onboarding?
Yes, you can request assets anytime as needs arise.
6. Can employees request assets directly?
Yes, with an approval email from their line manager or the clients of Horizons can submit the request directly.
7. How is offboarding handled for IT equipment?
Horizons coordinates pickup of devices. Assets can be returned or stored.
Note: This is a separate service from procurement.
8. Is warranty support available?
Yes. Horizons can help procure extended warranties, including AppleCare.
9. Is repair support included?
Yes. Horizons diagnoses the issue and shares repair costs for client approval.
10. Who owns the devices after purchase?
Ownership is transferred to the client once payment is completed.
11. What happens if an employee does not return a device after termination?
As the owner, the client is responsible for ensuring the device is returned.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article