Categories

For Companies

Account Setup
How to invite new users and manage existing ones?
What are the different user roles on the Horizons Platform?
How to add legal entities and create billing groups (cost centers)?
How to Manage Users, Roles, and Access on the Horizons Platform?
Client access level and divison control

Privacy & Compliance
Where can I find Horizons' Terms & Conditions (T&Cs)?
Is Horizons GDPR compliant?
How do I view employee agreements?
Intellectual Property Ownership Under the EOR Setup with Horizons
What is the EU Whistleblower Protection Directive (EU 2019/1937)
How secure is the Horizons Platform?
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Invoices & Payments
What does "Regularization" mean?
How can I pay to a local bank account?
How does Horizons handle currency conversion or foreign exchange rates?
Why can the fees and payroll change monthly?
Where can I access invoices to my company?
Where can I access my company’s billing information?
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Hiring
How to submit a new hire request?
How does the employee onboarding process work with Horizons?
How to process a new onboarding?
How to onboard a new team member with Horizons?
Can I raise a new hire request on my own?
Signing a contract using Qualified Electronic Signature (QES)
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Employee Profile
How can I assign a Line Manager to an Employee?
What information is available in an Employee’s Profile?
Where can I view all employees hired through Horizons?

Benefits and Health Insurance
How much does Remote Health by Safetywing cost?
Does Remote Health by Safetywing Cover Pre-Existing Conditions?
Can Remote Health by Safetywing Be Offered to Contractors?
What is the SafetyWing card and how does it benefit your employees?
What is SafetyWing open enrollment of July/August 2025?
How can an employee be removed from the health plan with SafetyWing?

Employee Payroll
Where can I find a detailed breakdown of the payroll costs?
How to add a payout (non-recurring income) for employees?
How can I request contractual changes: salaries, titles, extensions and others?
What do the items on the Horizons Payroll and Service Fee Invoices mean?
How to work out Salary Prorata pay for employee？
How to Export a Payroll Report for Review and Approval
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Expenses Management
How can expense reports be approved?
How to create a custom expenses approval policy?
Can a manager submit an expense report on behalf of an employee?
When will employee's receive their expense reimbursements?
Can expenses reports be exported?
Where can historical expenses be viewed?
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Time Off & Leave
How to approve a leave request?
Where can I see an employee’s remaining leave balance?
How can I import employee leaves taken records?
Where can I see my team calendar?
How to create a custom leave approval policy?
How to Export a summary report for Employee's Leave record

Time Tracking
About Time Tracking
How to Access Time Tracking
Review and Approve Submitted Timesheet Hours
Who Can Review and Approve an Employee’s Timesheet?
Customize team members access to Time Tracking
Can timesheets be uploaded on behalf of Employees?

Offboarding
What is the standard Employee Offboarding Process with Horizons?
How to begin the offboarding process of an employee or a contractor on the Horizons Platform?
When and how should a warning letter be issued?
When and how are Performance Improvement Processes (PIP) done?
How can an employee submit a resignation through the Horizons Platform?
How to submit a Bulk offboarding request

Contractor Guides: Hiring, Onboarding and Payment Processes
How are contractors paid with Horizons?
How to onboard contractors under the Horizons entity?
What should I know when deciding to engage an Independent Contractor?
Frequently Asked Questions: Contractors
Why do Contractors have to share a Bank Account Certificate during Onboarding?
Why can’t expense reimbursements be included in an Independent Contractor Agreement?
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