Help Widget with Horizons Portal

Introduction


After logging into the Horizons Portal, you can see there's a dynamic Widget of ?Help in the right button of the user interface. This Help Widget serves as a valuable resource for users to easily access guidance documents and find solutions to their queries.


The Help Widget is seamlessly integrated with a comprehensive knowledge base that houses an extensive collection of articles. These articles cover various topics related to Horizons Portal usage, feature introductions, frequently asked questions, and practicals knowledge of countries of hiring. By simply entering relevant keywords in the search box, users can swiftly retrieve pertinent information from this vast repository.

One of the key advantages of this approach is its ability to enhance problem-solving efficiency. Users no longer need to spend excessive time navigating through multiple pages or contacting customer support for assistance. Instead, they can rely on the intuitive search function provided by the Help Widget to quickly locate specific articles that address their concerns.

The knowledge base constantly evolves and expands as new articles are added regularly. This ensures that users have access to up-to-date information and stay informed about any changes or updates within the system. The inclusion of diverse topics also caters to different user needs and preferences.

In addition to providing textual content, some articles within the knowledge base may include visual aids such as screenshots or instructional videos. These supplementary materials further facilitate understanding and enable users to grasp concepts more effectively.

With its integration of a robust knowledge base and efficient search functionality, the Help Widget proves invaluable in empowering users with self-service capabilities while promoting seamless navigation within the Horizons Portal platform.



In addition to the option of locating help documentation, users can also take advantage of the convenient "submit help request" button provided below. This feature allows them to ask questions related to their specific roles within the company, such as being a Company User, Employee, Contractor or Partner (CPA/ICP). By categorizing problems based on these roles, users can easily find relevant assistance tailored to their needs.


Our dedicated Support Team is committed to providing timely and accurate responses to all inquiries received through this channel. Each topic has its designated timeframe for replies, ensuring that users' questions are addressed promptly. 

By gathering necessary information from users about their concerns or issues, our Support Team will be able to provide appropriate answers or resolutions promptly and accurately. This way, we ensure that users receive the support they need in a timely manner while maintaining accuracy in addressing their queries.


We understand how important it is for users to have their questions answered promptly and accurately. Therefore, by offering multiple avenues for seeking assistance and having a dedicated team ready to respond efficiently, we aim to enhance user experience and satisfaction with our services.


Back to Welcome hiring with Horizons

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