How can employees get their Record of Employment (ROE) in Canada?

Your Record of Employment (ROE) is a crucial document in Canada, especially if you’re applying for Employment Insurance (EI) or preparing for new job opportunities.

When Will My ROE Be Available?

An ROE can only be issued after you’ve had 7 consecutive calendar days with no insurable earnings. This means:

The earliest your ROE can be generated is 7 days after your final paycheck.
This is a requirement from Service Canada, which governs the issuance of ROEs.

How Can I Access My ROE?

You can view and download your ROE through your Service Canada online account. To access it:

Go to Service Canada.
Log in or create a My Service Canada Account (MSCA) if you don’t already have one.
Once logged in, you’ll find your ROE under the “Record of Employment” section, if it has been submitted.

What If My ROE Isn’t Available Yet?

If more than 7 days have passed since your last paycheck and you still can’t see your ROE online:

Contact your former employer’s HR or payroll team.
Ask whether the ROE has been submitted to Service Canada.
Employers are required to issue the ROE promptly, but processing times may vary.

Why Is the ROE Important?

The ROE is used by Service Canada to determine your eligibility for EI benefits. It outlines your employment history, reasons for leaving, and insurable earnings—so it's critical for benefit applications and job transitions.

Need More Help?

If you're still having trouble accessing your ROE after following these steps, contact Service Canada directly at 1-800-206-7218 or visit a local Service Canada office.

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