How do I use my RemoteHealth by Safetywing insurance?

There are two mechanisms for using Remote Health:

Pay & Claim

First, arrange treatment or doctor's appointments with your preferred doctor or clinic. For all treatments and visits under US$250, you will pay your provider directly after the treatment or visit. Before you leave the office, please collect medical notes detailing what the treatment was for and the date you received treatment. You will also need to request an invoice or receipt for the amount paid. Then you will log onto your SafetyWing online dashboard, click “make a claim,” and fill out the form. It will only take you a few minutes.

The form will ask you for details of why you needed the treatment, what the treatment was, your medical notes and receipts, and your banking information for reimbursement.

Reimbursements should take 15 to 21 days.

Direct Billing

For any treatment over US$250 or pre-planned costly procedures, you can contact us and request pre-approval and direct billing.

To do so, submit a treatment plan, medical notes, and estimated costs using this form. The information will go directly to Safetywing medical team to get the claim pre-approved and direct payment arranged with your provider. Whenever possible, please start this process as soon as you know about the treatment. A minimum of 72 hours is required to ensure direct billing.

Direct billing can be arranged for claims over US$250. However, if are struggling with payment for any amount, please reach out to the Remote Health team at rhnotify@safetywing.com. For emergency hospitalization or surgery, you can call our 24/7 emergency service at +1 855 276 8864, which will work with the hospital to handle billing directly.

Do you have additional questions? Take a look here: FAQ Safetywing