For Team Members

Introduction

Welcome to Horizons: What is the Employer of Record (EOR) model?

What is your role and what are your responsibilities as an EOR employee?

Who to Contact? Horizons vs. the Client Company

My Account Setup

I Can't Log In to the Platform. What Should I Do?

How can I change my bank account on the Horizons platform?

How can I change email address on the Horizons platform?

My Onboarding

How to complete my onboarding form?

Can I change the information submitted in the onboarding form?

What should I do if I don’t have some required information?

Can I save my input for employee onboarding form and come back later?

What is my contractual Job Title in the Employer of Record (EOR) setup?

My Documents

Where do I find my payslips?

Where do I find my employment agreement?

How can I request a Certificate of Employment from Horizons?

My Expenses

How can I submit expenses?

Can I recall an expenses report?

How to add an expense to an existing report?

What to do if your expenses report was rejected?

How to submit expenses via mobile?

What should I do if an expense is pending for too long?

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My Time Off & Leave

How to apply for time off & leave?

How to cancel a leave request?

What kinds of leave entitlements do I have?

Where can I check public holidays?

How to carry over unused annual leave to next year

How to submit your resignation via the Horizons Platform?

Remote Health by Safetywing

How do I use my RemoteHealth by Safetywing insurance?

Can I use Remote Health by Safetywing for my VISA application?

Do I need to notify Remote Health if I need to have surgery?

Does Remote Health by SafetyWing cover pre-existing conditions?

What is the SafetyWing card and how does it work?

What to do in a medical emergency with SafetyWing Remote Health?

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