For Team Members

My Account Setup

I Can't Log In to the Platform. What Should I Do?

How can I change my bank account on the Horizons platform?

How can I change email address on the Horizons platform?

My Onboarding

How to complete my onboarding form?

Can I save my input for employee onboarding form and come back later?

Can I change the information submitted in the onboarding form?

What should I do if I don’t have some required information?

What is my contractual Job Title in the Employer of Record (EOR) setup?

My Documents

Where do I find my payslips?

Where do I find my employment agreement?

How can I request a Certificate of Employment from Horizons?

My Expenses

How can I submit expenses?

Can I recall an expenses report?

How to add an expense to an existing report?

What to do if your expenses report was rejected?

How to submit expenses via mobile?

What should I do if an expense is pending for too long?

View all

My Time Off & Leave

How to apply for time off & leave?

How to cancel a leave request?

What kinds of leave entitlements do I have?

Where can I check public holidays?

How to carry over unused annual leave to next year

Remote Health by Safetywing

How do I use my RemoteHealth by Safetywing insurance?

Do I need to notify Remote Health if I need to have surgery?

Can I use Remote Health by Safetywing for my VISA application?