How can I change email address associated to my Horizons Account?



In general, it's common for the employee to be invited by the client to join the Horizons platform using their personal email address as a candidate. However, instead of continuing to use their personal email, it might be easier for the employee to communicate with Horizons using their work email address, which is not registered as the connected email address for their Horizons Employee account.


Q: Can I reach out Horizons for support request with alternative email address e.g. work email while keeping my private email associated with my Horizons account. 


A: In order to ensure the utmost security and protection of your valuable personal data, we kindly request that you exclusively send any requests or inquiries from the email address associated with your Horizons account. This precautionary measure is implemented to maintain a strict verification process and guarantee that only authorized individuals have access to sensitive information. 

By adhering to this practice, we can effectively minimize the risk of unauthorized access or potential breaches in confidentiality. Our commitment to safeguarding your personal data remains unwavering, and by utilizing the designated email address linked to your Horizons account, we can confidently verify your identity and provide you with prompt assistance while upholding our stringent privacy standards.


Q: What shall I do to switch the email address associated to Horizons Portal.

A:  Please log in Horizons Portal, and you may access the email address in the contact section under "My profile", 

By clicking on the mouse hoop next to the email address, a range of convenient edit options will be displayed. These options allow you to effortlessly modify and manage your email address according to your preferences and needs. 


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