I Can't Log In to the Platform. What Should I Do?

Accessing your account on our platform is essential for a seamless experience. However, sometimes technical glitches, forgotten passwords, or other issues can hinder your ability to log in. 

Don't worry; we're here to assist you every step of the way. 

In this article, we'll guide you through the common issues that may prevent you from accessing your account and provide solutions to help you regain access quickly and easily.

Let's try a few things together to see if we can get you back on track:

Verify the Login Page

First things first, please make sure you're heading to the right place: https://app.joinhorizons.com/login.

Email Verification

In some cases, you must double-check the email you're using (name.surname@XYZ.com) the correct one. Please verify you subscribed using your personal email or your corporate email.

Browser and Cache Issues

Sometimes, browser-related issues can affect your login. Try the following:

  • Clear your browser's cache and cookies.
  • Use a different web browser or device.

Forgot Password

One of the most common reasons for not being able to access your account is forgetting your password. Here's how to recover it:

  • Enter your registered email address or username.
  • Click on the "Forgot Password?" link on the login page.
  • Check your email for a password reset link.
  • Follow the link and create a new, strong password.


If any of these steps doesn't do the trick for you, please contact our support team at support@joinhorizons.com and we will get our Product team on the case to dig deeper into what's going on.

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