How to Use the Payment Transactions Page



Modified on: Fri, 10 Apr, 2026 at 1:33 PM

The Transactions page gives you a centralized view of all your payment activity on the Remote People platform. You can track the status of each payment, see a detailed timeline of where your funds are in the settlement process, and download confirmation documents  all in one place.


Accessing Your Transactions

Navigate to the Billing section in your client portal and select Transactions from the sub-menu. You'll see a table of all payment attempts with the following information:

  • Date the payment was initiated

  • Invoice name/reference (click to open the invoice directly)

  • Payment method used (card, SEPA, BACS, ACH, etc.)

  • Payment status: Created/Processing, In Progress, Completed, or Failed

  • Total amount



Understanding Payment Statuses

  • Payment Processing : Your bank is verifying the payment. This typically takes up to a few business days.

  • Payment in Progress : Your payment has been initiated and we're waiting to receive the funds from your bank.

  • Funds Received : Remote People has received your payment and funds are being prepared for payout.

  • Failed : The payment did not go through. A reason and next steps will be shown in the transaction detail view.


Viewing Transaction Details

Click any transaction row to open the detailed view. Here you can:

  • See the invoice reference and payment amount

  • View the transaction ID (useful when contacting support)

  • See the payment method used

  • See who initiated the payment

  • View the full payment timeline showing each stage of the lifecycle

  • Download a PDF confirmation for completed transactions



Settlement Timelines by Payment Method

Expected settlement times from the transaction date:

  • Credit/Debit Card: +3 business days

  • ACH: +2 business days

  • BACS: +4 business days

  • SEPA: +6 business days



Failed Payments

If a payment fails, clicking on the transaction will open the detailed view showing:

  • Initiated by : the person who triggered the payment

  • Transaction ID : the unique identifier for this payment attempt

  • Method : the payment method that was attempted (e.g., the card ending in the last 4 digits)

  • Reason : an explanation of why the payment failed (e.g., "Please try a different payment method or contact your bank for more information")

The detail view is highlighted with a clear Action Required: Failed payment banner so you can quickly identify what needs attention.

 

Retrying a Failed Payment

If your payment fails, you can retry it directly from the transaction detail view:

  1. Click on the failed transaction to open its detail view

  2. Click the Retry → button at the bottom of the failed payment card

  3. A payment method selection screen will appear showing all available methods on your account (bank accounts and cards)

  4. Select a different payment method and click Confirm to resubmit the payment



FAQs

Q: Why does my payment show "In Progress" for multiple days?
A: Depending on your payment method, bank processing can take 2–6 business days. Check the expected settlement date in the detailed timeline view.

Q: Can I retry a failed payment?
A: Yes, if the failure was on the client side (e.g., card issue, insufficient funds), you'll see a Retry → button in the transaction detail view. You can select a different payment method from your saved methods and resubmit.

Q: Where can I find my transaction ID?
A: Transaction IDs are visible in the payment detail view, including for failed payments. Click on any transaction to see its full details including the transaction ID.






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